Frequently asked questions...

Placing an order

How do I order?

Each product features drop-down menus on its page. Simply select the number you require and any optional extras and 'add to basket'.

Do I have to have the same number of each product?

No! Please feel free to create a package to suit your needs and budget. For example, ordering 50 invites, but only want RSVP cards for 25, no problem.

How do I send my information?

Once you have placed your order with us, an email will be sent to you requesting you complete an online form providing the information we need to begin work.

In rare instances the automatic email will be sent to your junk folder, so if you don't receive it straight away it's worth checking there.

Just in case, here is a link to the information request page, (Please only complete the forms if you have placed an order).

Click here: Information request page

What are your lead times?

Please scroll to the bottom of the home page to checkout current lead times for each product.

Can I have more than one version?

If you require different versions, please add these to your basket separately.

For example, you may require 10 x invites with accommodation paid for and 40 without - here you would add 10 to your basket and then 40 to your basket.

There is a minimum order of 10 per version.

I need my invitations in a language other than English – is this possible?

Yes, you can! We have recently created invites in Mandarin, Arabic, Polish and Lithuanian. All we ask is that you proof read extremely carefully, as to our shame we only speak English (with a sprinkle of GSCE French).

If you require some of your invitations in English and some in an alternate language, please add to basket separately.

Do you offer 'bundle' discounts, seasonal sales, Black Friday & Cyber Week deals?

No.

I pride myself on creating high quality hand made and original products at the best prices I can offer all year round.

As a small business it's simply not possible to take part in large events such as Black Friday like the big corporations can.

Prices are based on a sliding scale, meaning the higher the volume ordered the lower the unit price - with discounts built in. As a small indpendent business I am not able to offer additional discounts on top of this.

The Proofing Process

What should I check on the proofs?

It’s essential that you check your proofs very carefully considering the following:

Dates, names, addresses, email and telephone numbers are correct where applicable.
Is the address spelt out in full?
3. Are the spelling and punctuation correct?
4. Are the colours correct?

Upon final approval of your personalised order, Julia Eastwood cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.

Can I see a printed proof of my invitations before you send them to print?

If you would prefer to be 100% sure that you are happy with your design before printing the whole order, you can order a printed proof at a cost of
£15.00. Printed proofs add around 7 working days to the process.
Metallic Foil printed proofs can be supplied at a cost of £55.00 and add around 10 working days to the process. Printed proofs of ‘on the day’ stationery are not currently available.

Will the colours be exactly the same as on my screen?

We make every effort to calibrate our screens with our in house printing press and colours will be reproduced as closely as possible to the original design whilst allowing for a slight difference in on screen colours (RGB) and print colours (CMYK). It is important to note that all computer and mobile screens are calibrated differently, and there can be minor
differences between how colours view on home computers and mobile
phones.

I have received the proof but would like to make some changes. What should I do?

Please don’t ever worry about needing to make amendments, that’s what the proofing process is all about…we would much rather amend and your invites be perfect. Simply reply to the email sent with your proof detailing the amends, bullet pointed if possible and all in one email (it’s much easier for us to track this way) and we will return updated proofs to you within the specified lead times.

I have approved my proof. How long will it take to receive my order?

Please check the homepage for current lead times.

Special Requests

I like one of your collections, but the colour scheme doesn’t match my wedding theme! Can the colours be changed?

All wording can be changed to suit your needs, but changes to the illustrations are not possible.I would like a bespoke invitation suite. Is this something you can offer?

Unfortunately due to the volume of orders placed and time constraints we no longer offer a bespoke service.

Can I change the fonts?

I am happy to amend a font if you have a specific typeface in mind.

Returns & cancellations

I’ve made a mistake with my order. What should I do?

If you have made a mistake when ordering, please contact us as soon as possible.

I’ve changed my mind. Can I cancel my order?

You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.

Once items have been printed, what is your returns policy?

We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please
contact us and we will aim to remedy as soon as possible.

UK Delivery

Delivery within the UK is via Royal Mail 1st Class Tracked & Signed. Royal Mail aim to deliver within 1-3 working days but say to allow for upto 10 working days. If you would like to upgrade delivery to Royal Mail Special 24 hour delivery or UPS please email enquiries@julia-eastwood.com and I can send a quote for this.

International Delivery

Personalised international orders (not including non-personalised samples) are shipped with UPS which, depending on location, can take 6-8 business days to reach the address destined for. Please note that any international delivery may exceed expected delivery time. The delivery estimate is not guaranteed and will depend on the country of destination. Julia Eastwood cannot be held responsible for delays caused by the carrier.

Customs and Import Charges

Depending on the country you're having your products delivered to, there may be customs charges to pay. Please keep this in mind and check with your local authority to estimate potential charges. We unfortunately cannot be held liable for any custom charges incurred.