Placing an order

How do I order?

Each product features drop-down menus on its page. Simply select the number you require and any optional extras and 'add to basket'.

Do I have to have the same number of each product?

No! Please feel free to create a package to suit your needs and budget. For example, ordering 50 invites, but only want RSVP cards for 25, no problem.

How do I send my information?

Once you have placed your order with us, an email will be sent to you requesting you complete an online form providing the information we need to begin work. You will then be sent digital proofs within 3 working days of us receiving the form back from you.

In rare instances the automatic email will be sent to your junk folder, so if you don't receive it straight away it's worth checking there.

Just in case, here is a link to the information request page, (Please only complete the forms if you have placed an order).

Click here: Information request page

What are your lead times?

Save the dates: Digital Proof: 2 working days. Dispatch: 5 working days from approval

Invitations: Please see the website header bar for current lead times

Evening Invitations: Digital Proof: 2 working days. Dispatch: 5 working days from approval

Place cards, favour tags and table names: Dispatched within 7 working days (If ordered alongside products requiring proofing e.g. Orders of Service, they will be dispatched at the same time).
Table Plans, Signs & Menus: Digital Proof: 3 working days. Dispatch: 7 working days from approval
Order of Service: Please see the website header bar for current lead times

Urgent orders: If your wedding is less than 3 weeks away, please email
enquiries@julia-eastwood.com prior to ordering and I will do my best to accommodate you

Can I request a quote?

All prices are listed on each product page in the drop-down menus. Please feel free to select the options that work for you and create your own package tailored to your needs and budget.

Can I change the wording?

Yes of course! The headings and wording on the samples are purely to show what is possible and provide a starting point. Please feel free to stick to the existing headings or change to suit your needs - just let us know the wording you require when completing the online information form.

SPECIAL REQUESTS

I like one of your collections, but the colour scheme doesn’t match my wedding theme! Can the colours be changed?

All wording can be changed to suit your needs, but changes to the illustrations are not possible.

I need my invitations in a language other than English – is this possible?

Yes, you can! We have recently created invites in Mandarin, Arabic, Polish and Lithuanian. All we ask is that you proof read extremely carefully, as to our shame we only speak English (with a sprinkle of GSCE French).

I would like a bespoke invitation suite. Is this something you can offer?

Unfortunately due to the volume of orders placed and time constraints we no longer offer a bespoke service.

Can I change the fonts?

I am happy to amend a font if you have a specific typeface in mind.

Returns & Cancellations

I’ve made a mistake with my order. What should I do?

If you have made a mistake when ordering, please contact us as soon as possible.

I’ve changed my mind. Can I cancel my order?

You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.

Once items have been printed, what is your returns policy?

We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please contact us and we will aim to remedy as soon as possible.

PROOFING

What should I check on the proofs?

It’s essential that you check your proofs very carefully considering the following:

Dates, names, addresses, email and telephone numbers are correct where applicable.
Is the address spelt out in full?
3. Are the spelling and punctuation correct?
4. Are the colours correct?

Upon final approval of your personalised order, Julia Eastwood cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.

Can I see a printed proof of my invitations before you send them to print?

If you would prefer to be 100% sure that you are happy with your design before printing the whole order, you can order a printed proof at a cost of £10.00. Printed proofs add around 7 working days to the process. Metallic Foil printed proofs can be supplied at a cost of £45.00 and add around 10 working days to the process. Printed proofs of ‘on the day’ stationery are not currently available.

Will the colours be exactly the same as on my screen?

We make every effort to calibrate our screens with our in house printing press and colours will be reproduced as closely as possible to the original design whilst allowing for a slight difference in on screen colours (RGB) and print colours (CMYK). It is important to note that all computer and mobile screens are calibrated differently, and there can be minor differences between how colours view on home computers and mobile phones.

I have received the proof but would like to make some changes. What should I do?

Please don’t ever worry about needing to make amendments, that’s what the proofing process is all about…we would much rather amend and your invites be perfect. Simply contact us detailing the amends, bullet pointed if possible and all in one email (it’s much easier for us to track this way) and we will return updated proofs to you within 2 working days.

I have approved my proof. How long will it take to receive my order?

Please check our the Lead times listed underneath the 'Placing an order' tab and also remember to add on delivery transit time from dispatch (approx 1 - 3 working days).

General Information

Where are you based?

Our studio is situated in the incredible Croft Myl in Halifax, a little taste of Shoreditch right here in Yorkshire. Check out all of the amazing features of the mill here:

http://www.croftmyl.com/spaces/offices/

Can we visit the studio?

Due to the studio being incredibly busy I am unfortunately not able to make appointments for studio visits.

Do you close for holidays?

The joy of choosing an independent designer for your wedding stationery is the knowledge you are working with a real person and supporting their dream.

Like all people, I do need to take time off work from time to time and so I’ve put together a calendar to help with planning when to place your order ~ ensuring working on your beautiful wedding stationery remains stress free and a completely enjoyable experience.

Please click here to view my holiday calendar for 22/23

When should I order my ‘on the day’ items (menus, table plans, place cards, etc.)?

In the height of wedding season the turnaround time for ‘on the day items’ is approximately 4 weeks to include design, proofing, amendments, printing, hand finishing and transit. Unfortunately, we cannot guarantee delivery of the items if approved for print less than 2 weeks before the wedding and refunds are not possible for orders not delivered on time in this case.

How many should I order?

For save the date cards and wedding invitations the general rule of thumb is 1 per household. For example for a wedding with 100 guests, 60 invites should be sufficient. 

For Orders of Service, we recommend 1 per person for a ceremony with hymns and 1 between 2 people for a ceremony without hymns.

Do you offer discounts?

My prices are very competitive and based on a sliding scale with built in discounts for larger orders. I am therefore not able to offer any further discounts. I pride myself on high quality and value for money and with this in mind, each product is available with a range of options to enable couples to create a package to suit their own budget.