A lot of the queries we get sent about our Illustrated Wedding Stationery can be answered quite easily, so to save you the trouble of asking we have compiled a list of the most frequently asked questions here.
Where are you based?Our studio is situated in the incredible Croft Myl in Halifax,
a little taste of Shoreditch right here in Yorkshire.
What are your studio open hours?
- Monday: 9am -2pm
- Tuesday: 9am – 5pm
- Wednesday: Studio Closed
- Thursday: 9am – 2pm
- Friday: 9am – 5pm
Are you open all year?
The studio is open 12 months a year, however, we do close for short holidays from time to time. To avoid any disappointments please order all products as far in advance as possible. To help with planning when to order your stationery here are the studio holiday closures for 2020:
- February 14th to February 24th 2020
- May 27th to June 5th 2020
- August 19th to August 30th 2020
- October 14th to October 23rd 2020
- December 7th to January 4th 2021
Can I order a sample?
Absolutely! Non personalised samples of our wedding invitations and save the date cards are available in the quantity options of each product. Unfortunately, it's not possible to personalise samples due to time restrictions and printing costs, however non-personalised samples are a great way to see and feel the quality first hand. Samples will be posted within 2 working days of ordering.
How can I order a Collection you have shown on your Instagram which isn't listed on your website?Over the coming months we will be adding more of our Collections to this website. If you have seen one of our Collections elsewhere (maybe on our Instagram) then please just contact us and we can send details or a sample.
Can I get each product in every Collection?
Absolutely! We are working hard behind the scenes to get all our Collections listed in full. Eventually all our Collections will be listed in full but if you have chosen a Collection where all the products are not yet listed don't worry, they are most likely to be available. Just contact us about the items you are interested in and we can send you details.
How does it work when I place my order?
What wording should I use?
We know this can be tricky, so we have created a Wording Guide to help you get the tone just right.
How many invitations should I order?
A good rule of thumb is one per household (not one per guest) plus a few spare invitations in case you need to invite a few last minute guests.
I have received the proof but would like to make some changes. What should I do?
Please don’t ever worry about needing to make amendments, that’s what the proofing process is all about… we would much rather amend and your invites be perfect. Simply send us an email detailing the amends, bullet pointed if possible and all in one email (it’s much easier for us to track this way) and we will return updated proofs to you within 2 working days.
What should I check on my proofs?
It’s essential that you check your proofs very carefully considering the following:
- Dates, names, addresses, email and telephone numbers are correct where applicable.
- Is the address spelt out in full?
- Is the spelling and punctuation correct?
- Are the colours correct?
- Have you received proofs of all the items you’ve ordered? E.g. belly bands and envelope liners.
Personalised orders may not be cancelled or reprinted once final proofs have been approved. Upon final approval of your personalised order Julia Eastwood cannot accept returns due to any and all errors (such as misspelled words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.
What are your lead times?
Please take a look at our Delivery page for more information on our estimated lead times.
How much will the delivery charges be?
All our delivery charges are listed on our Delivery page, including UK Delivery, Ireland Delivery and International Delivery.
I have not yet received my proof, what is the status of my order?
If you have not received a proof within 5 working days of ordering please contact us with your order number and we’ll get back to you as soon as possible.
Sometimes our firstname.lastname@example.org and email@example.com email addresses can get lost in spam filters so although we will have sent the proofs or a reply, it may have ended up in a cyber bin. To avoid this happening please add us to your email address book or safe list.
I have approved my proof, how long will it take to receive my order?
Please allow up to 10 working days between signing off your proofs for print and dispatch. Your order may be sent earlier than the estimated dispatch date but this depends on the quantities, amount of hand finishing and current lead times.
Once dispatched, you will receive a notification email to let you know that your order is on it's way to you.
Will the colours be exactly the same as on my screen?
We make every effort to calibrate our screens with our in-house printing press and colours will be reproduced as closely as possible to the original design, whilst allowing for slight difference in on screen colours (RGB) and print colours (CMYK).
It is important to note that all computer and mobile screens are calibrated differently, and there can be minor differences between how colours view on home computers and mobile phones.
Can I see a printed proof of my invitations before you send them to print?
If you would prefer to be 100% sure that you are happy with your design before printing the whole order, you can order a printed proof at a cost of £10.00. Printed proofs add around 7 working days to the process.
Metallic Foil printed proofs can be supplied at a cost of £45.00 and add around 10 working days to the process. Printed proofs of ‘On The Day’ stationery are not currently available.
I would like a bespoke invitation suite, is this something you can offer?
Unfortunately due to volume of orders we no longer accept bespoke orders.
Can the designs be personalised?
The text on our invitations is fully customisable, so if you would like to add your parents' names, or remove/replace some of the text on our template, that's absolutely fine.
We can also add a line onto the invite for you to write your guests' names. Please supply the wording you would like when we contact you to request information after your order is placed.
We are unable to alter the font, illustrations and overall layout of our designs.
I like one of your Collections but the colour scheme doesn't match my wedding theme. Can the colours be changed?
Yes, in most cases. Unfortunately, not all colours suit all collections so please contact us to discuss your request prior to ordering. There is a £50.00 surcharge for colour alterations.
When should I order my 'On The Day' items (Menus, Table Plans, Place Cards etc.)?
The turnaround time for 'On The Day items' is approximately 4 weeks to include design, proofing, amendments, printing, hand finishing and transit.
Unfortunately, we cannot guarantee delivery of the items if approved for print less than 2 weeks before the wedding and refunds are not possible for orders not delivered on time in this case.
I need my invitations in a language other than English - is this possible?
Yes, we can provide invitations in languages other than English.
Please contact us to discuss your request.
I would like to order 2 versions of my invite, is that possible?
Yes, absolutely! For example you may need 100 invites in total, half to contain accommodation information and half to not. In this instance, simply order 100 invites and let us know the two versions when sending your information in. For more than two alternate versions please contact us to discuss your request.
How do I pay for my order?
Payments are accepted via Paypal, ApplePay and card payments through Shopify Pay.
I’ve made a mistake with my order, what should I do?
If you have made a mistake when ordering please contact us as soon as possible, with your order number.
I’ve changed my mind, can I cancel my order?
You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.
Once items have been printed, what is your returns policy?
My wedding may be cancelled due to the Covid-19 pandemic, can I get a refund?
Our thoughts are with all those left unsure whether their big day will go ahead. Although we can not offer refunds where personalised digital artwork has already been created, we are here to help and support you. We are happy to keep orders and artwork on our systems indefinitely whilst details are clarified and can amend artwork to feature new dates and information as needed, prior to printing and dispatching your final products. We will also not be charging for extra proofs beyond the standard 3 included in the price to all those affected.
Do you offer any discounts?
Our prices are carefully considered and competitive therefore we do not offer any discounts.
We hope we answered your questions...
if not just