Returns & Cancellations Policy
We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please contact us and we will endeavour to remedy as soon as possible.
Personalised orders may not be cancelled or reprinted once final proofs have been approved. Upon final approval of your personalised order Julia Eastwood cannot accept returns due to any and all errors (such as misspelled words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.
You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.
For special ‘large wedding bundle’ offers you may cancel up to 14 working days from ordering to receive a full refund minus the full price cost of any products already received. After this time period no refunds can be given.