Returns & Cancellations Policy
My wedding may be cancelled due to the Covid-19 pandemic, can I get a refund?
Our thoughts are with all those left unsure whether their big day will go ahead. Although we can not offer refunds where personalised digital artwork has already been created, we are here to help and support you. We are happy to keep orders and artwork on our systems indefinitely whilst details are clarified and can amend artwork to feature new dates and information as needed prior to printing and dispatching your final products. We will also not be charging for extra proofs (beyond the standard 3 included in the price) to all those affected.
We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please contact us and we will endeavour to remedy as soon as possible.
Personalised orders may not be cancelled and/or refunded once digital PDF artwork proofs have been created.
Upon final approval of your personalised order Julia Eastwood cannot accept returns due to any and all errors (such as misspelled words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.
You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.
For special ‘large wedding bundle’ offers you may cancel up to 14 working days from ordering to receive a full refund minus the full price cost of any products already received. After this time period no refunds can be given.