Frequently asked questions...
Placing an order
How do I order?
Each product features drop-down menus on its page. Simply select the number you require and any optional extras and 'add to basket'.
Do I have to have the same number of each product?
No! Please feel free to create a package to suit your needs and budget. For example, ordering 50 invites, but only want RSVP cards for 25, no problem.
How do I send my information?
Once you have placed your order with us, an email will be sent to you requesting you complete an online form providing the information we need to begin work.
In rare instances the automatic email will be sent to your junk folder, so if you don't receive it straight away it's worth checking there.
Just in case, here is a link to the information request page, (Please only complete the forms if you have placed an order).
What are your lead times?
Please scroll to the bottom of the home page to checkout current lead times for each product.
Can I have more than one version?
Yes. You may need some of your invitations to feature alternative wording, an example would be where you have paid for accommodation for some guests and not others.
If you require different versions please place your orders separately.
Please place one order per version. E.g. 3 versions = 3 orders.
I need my invitations in a language other than English – is this possible?
Yes, you can! We have recently created invites in Mandarin, Arabic, Polish and Lithuanian. All we ask is that you proof read extremely carefully, as to our shame we only speak English (with a sprinkle of GSCE French).
If you require some of your invitations in English and some in an alternate language, please place as two separate orders.
Do you offer 'bundle' discounts, seasonal sales, Black Friday & Cyber Week deals?
I pride myself on creating high quality hand made and original products at the best prices I can offer all year round.
As a small business it's simply not possible to take part in large events such as Black Friday like the big corporations can.
Prices are based on a sliding scale, meaning the higher the volume ordered the lower the unit price - with discounts built in. As a small indpendent business I am not able to offer additional discounts on top of this.
The Proofing Process
What should I check on the proofs?
It’s essential that you check your proofs very carefully considering the following:
Dates, names, addresses, email and telephone numbers are correct where applicable.
Is the address spelt out in full?
3. Are the spelling and punctuation correct?
4. Are the colours correct?
Upon final approval of your personalised order, Julia Eastwood cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.
Can I see a printed proof of my invitations before you send them to print?
If you would prefer to be 100% sure that you are happy with your design before printing the whole order, you can order a printed proof at a cost of
£15.00. Printed proofs add around 7 working days to the process.
Metallic Foil printed proofs can be supplied at a cost of £55.00 and add around 10 working days to the process. Printed proofs of ‘on the day’ stationery are not currently available.
Will the colours be exactly the same as on my screen?
We make every effort to calibrate our screens with our in house printing press and colours will be reproduced as closely as possible to the original design whilst allowing for a slight difference in on screen colours (RGB) and print colours (CMYK). It is important to note that all computer and mobile screens are calibrated differently, and there can be minor
differences between how colours view on home computers and mobile
I have received the proof but would like to make some changes. What should I do?
Please don’t ever worry about needing to make amendments, that’s what the proofing process is all about…we would much rather amend and your invites be perfect. Simply reply to the email sent with your proof detailing the amends, bullet pointed if possible and all in one email (it’s much easier for us to track this way) and we will return updated proofs to you within the specified lead times.
I have approved my proof. How long will it take to receive my order?
Please check the homepage for current lead times.
I like one of your collections, but the colour scheme doesn’t match my wedding theme! Can the colours be changed?
All wording can be changed to suit your needs, but changes to the illustrations are not possible.I would like a bespoke invitation suite. Is this something you can offer?
Unfortunately due to the volume of orders placed and time constraints we no longer offer a bespoke service.
Can I change the fonts?
I am happy to amend a font if you have a specific typeface in mind.
Where are you based?
Our studio is situated in the incredible Croft Myl in Halifax, a little taste of Shoreditch right here in Yorkshire. Check out all of the amazing features of the mill here:
Can we visit the studio?
Due to the studio being incredibly busy I am unfortunately not able to make appointments for studio visits.
Can we phone you?
The printing press is very noisy and hands on so it's not possible to take phone calls. Please feel free to ask as many questions as needed via email and I will get back to you as quickly as possible. I am happy to answer as many questions as needed to ensure you are 100% happy with your order.
Do you close for holidays?
The joy of choosing an independent designer for your wedding stationery is the knowledge you are working with a real person and supporting their dream.
Like all people, I do need to take time off work from time to time usually around school holidays. I will always flag post any time off I have coming up in our emails to keep you in the loop.
When should I order my ‘on the day’ items (menus, table plans, place cards, etc.)?
In the height of wedding season the turnaround time for ‘on the day items’ is approximately 3 weeks to include design, proofing, amendments, printing, and hand finishing.
To be able guarantee delivery (within the UK) of the items before the wedding approval to print is required 14 days before the wedding date. Refunds are not possible for
orders not delivered on time if approved after this deadline.
How many should I order?
For save the date cards and wedding invitations the general rule of thumb is 1 per household. For example for a wedding with 100 guests, 60 invites should be sufficient.
For Orders of Service, we recommend 1 per person for a ceremony with hymns and 1 between 2 people for a ceremony without hymns.
Do you offer discounts?
My prices are very competitive and based on a sliding scale with built in discounts for larger orders. I am therefore not able to offer any further discounts. I pride myself on high quality and value for money and with this in mind, each product is available with a range of options to
enable couples to create a package to suit their own budget.
Returns & cancellations
I’ve made a mistake with my order. What should I do?
If you have made a mistake when ordering, please contact us as soon as possible.
I’ve changed my mind. Can I cancel my order?
You can cancel an order within 24 hours of ordering. After this time, we cannot cancel any orders as the design of your products will have begun.
Once items have been printed, what is your returns policy?
We cannot accept returns as our products are personalised for you.
If you are unhappy with your order for any reason please contact us and we will aim to remedy as soon as possible.
Delivery within the UK is via Royal Mail 1st Class Tracked & Signed. Royal Mail aim to deliver within 1-3 working days but say to allow for upto 10 working days. If you would like to upgrade delivery to Royal Mail Special 24 hour delivery or UPS please email email@example.com and I can send a quote for this.
Personalised international orders (not including non-personalised samples) are shipped with UPS which, depending on location, can take 6-8 business days to reach the address destined for. Please note that any international delivery may exceed expected delivery time. The delivery estimate is not guaranteed and will depend on the country of destination. Julia Eastwood cannot be held responsible for delays caused by the carrier.
Customs and Import Charges
Depending on the country you're having your products delivered to, there may be customs charges to pay. Please keep this in mind and check with your local authority to estimate potential charges. We unfortunately cannot be held liable for any custom charges incurred.